Terms of Service

Effective Date: February 10, 2026 | Last Updated: February 10, 2026

1. Acceptance of Terms

By accessing or using Aurex Gem House's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Offered

Aurex Gem House provides professional gemstone sourcing, certification assistance, and delivery services to customers in Australia, China, Hong Kong, Taiwan, Japan, and other locations worldwide. Our services include:

• Hand-selected gemstone sourcing from Sri Lanka and Thailand
• Custom cut and calibration services
• Independent laboratory certification coordination (GIA, GRS, SSEF, AIGS)
• Matched pairs and calibrated parcel sourcing
• Insured international shipping

3. Product Authenticity and Certification

3.1 Gemstone Authenticity

All gemstones offered by Aurex Gem House are ethically sourced natural gemstones. We guarantee:

• Full disclosure of origin and any treatments applied
• Transparent communication regarding gemstone enhancements
• Access to independent laboratory certification upon request
• Accurate representation of gemstone characteristics

3.2 Certification

Independent laboratory certifications are available from reputable institutions including GIA, GRS, SSEF, and AIGS. Certification costs are separate from gemstone purchase prices and will be quoted upon request.

4. Custom Sourcing and Orders

4.1 Custom Requests

Custom sourcing requests are subject to availability and market conditions. We will make reasonable efforts to fulfill specific requirements but cannot guarantee availability of particular gemstones.

4.2 Order Process

• Initial consultation to discuss requirements
• Sourcing and selection based on specifications
• Approval of selected gemstone(s) before final purchase
• Payment processing and certification (if requested)
• Secure shipping and delivery

5. Pricing and Payment

5.1 Pricing

Gemstone prices are subject to market fluctuations and availability. Quoted prices are valid for 72 hours unless otherwise specified.

5.2 Payment Terms

• Payment is required before shipping
• Accepted payment methods include bank transfer and secure online payment
• All prices are quoted in USD unless otherwise specified
• Customers are responsible for any applicable taxes, duties, and customs fees in their destination country

6. Shipping and Delivery

Please refer to our Shipping Policy for detailed information about delivery, insurance, and customs procedures.

7. Returns and Refunds

Please refer to our Return Policy for detailed information about returns, refunds, and certification verification.

8. Limitation of Liability

Aurex Gem House shall not be liable for:

• Delays caused by customs, shipping carriers, or other third parties
• Natural variations in gemstone appearance due to lighting or display conditions
• Market price fluctuations after purchase
• Indirect, incidental, or consequential damages

9. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of Australia. For transactions involving customers in China, Hong Kong, Taiwan, Japan, Sri Lanka, or Thailand, local consumer protection laws may also apply. Any disputes shall be resolved through good-faith negotiation or, if necessary, through arbitration in accordance with international commercial arbitration standards.

10. Intellectual Property

All content on this website, including images, descriptions, and educational materials, is the intellectual property of Aurex Gem House and is protected by copyright laws.

11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

12. Contact Information

For questions about these Terms of Service, please contact us through the contact form on our About page.