Privacy Policy

Effective Date: February 10, 2026 | Last Updated: February 10, 2026

Overview

Aurex Gem House ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you interact with our gemstone sourcing and sales services across Australia, China, Hong Kong, Taiwan, Japan, Sri Lanka, and Thailand.

Information We Collect

Information You Provide

• Contact Information: Name, email address, phone number, and mailing address
• Purchase Details: Gemstone preferences, custom sourcing requirements, certification requests
• Payment Information: Billing details processed securely through third-party payment processors
• Communication Records: Correspondence regarding inquiries, orders, and customer service

Automatically Collected Information

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent, navigation patterns
• Location Data: General geographic location based on IP address

How We Use Your Information

We use your personal information to:

• Process and fulfill gemstone orders and custom sourcing requests
• Communicate about certifications, shipments, and order status
• Provide customer support and respond to inquiries
• Comply with legal obligations in Australia, China, Hong Kong, Taiwan, Japan, Sri Lanka, and Thailand
• Prevent fraud and ensure secure transactions
• Improve our services and customer experience

International Data Transfers

As we operate across multiple countries, your personal information may be transferred to and processed in Australia, Sri Lanka, Thailand, or other locations where we conduct business. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws including:

• Australian Privacy Act 1988
• China's Personal Information Protection Law (PIPL)
• Hong Kong's Personal Data (Privacy) Ordinance (PDPO)
• Taiwan's Personal Data Protection Act (PDPA)
• Japan's Act on the Protection of Personal Information (APPI)
• Sri Lanka's Data Protection Act
• Thailand's Personal Data Protection Act (PDPA)

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure payment processing, and restricted access to personal data.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Gemstone certification and transaction records may be retained for extended periods to maintain authenticity verification.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Objection: Object to certain processing of your data
• Portability: Request transfer of your data to another service provider
• Withdrawal of Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided below.

Third-Party Services

We may use third-party services for payment processing, shipping, and certification. These service providers are contractually obligated to protect your information and use it only for the specified purposes.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through the contact form on our About page.